COVID-19: We continue to support you

As a nation, most of us continue to be spending much of our time at home, except for those in key roles. Priorities may have changed during this period and the health and well-being of ourselves and families has never seemed so important.

We continue to be here to support you

I am pleased to note how seamlessly our advisers and support teams have made the transition to working from home and their commitment to maintain the level of service, you as a client have come to expect. You can continue to email or phone your adviser using his or her usual contact details. 

If you do need to call our support teams, please call our usual number 01527 577 775 and you will be directed to the right person. 

During this time of social distancing, technology has enabled us to stay in touch with loved ones on video calls. There are stories of virtual choirs, book groups, exercise classes and more. We are able to offer virtual face to face advice and if this is something you would like, please don’t hesitate to ask your adviser. 

COVID-19 and the economy

In volatile markets, it is perfectly normal for investors to feel uncertain and concentrate on the potential for short-term losses over their longer-term investment strategy. As an advised client you will have a strategy in place that reflects your risk tolerance and time horizon, so remain committed. 

We will continue to provide our advisers with up to date information produced by our investment and research experts, so they can best support you and answer any questions you may have. For the very latest on our views on the longer-term economic impact of coronavirus see our April economic commentary

Protecting yourself from scams

As I am sure you have read, fraudsters have taken advantage of the coronavirus situation and targeted pension savers and investors. Please be extra vigilant. We have some tips to help you spot these scams and protect yourself on our website here.

During this difficult time, we do hope you and your families are staying safe and we remain here for you when you need us.

Alan Hudson
CEO AFH Financial Group plc