Virtual support when you need it

Here to support you virtually when you need us

Following the latest government announcement, some of the country is starting to return to more usual places of work. However, many of us still continue to work from home. The indicators are that it could be a little while before full normality returns and indeed the new normal may look a little different, so I wanted to take this opportunity to update you on where we are as a business.

Continuing to support you

At AFH, we continue to operate as we have been doing since the government announced its measures to contain the coronavirus. We have embraced developments in technology with nearly all of our teams working from home using secure systems to enable remote working.

What this means for you is that we and our advisers are here for you as we have always been. If you do need to talk to us you don’t need to wait. Many of our clients have been using the time at home to review their situation and have contacted their adviser to arrange an appointment.

Virtual face-to-face appointments

Our advisers have reported back that clients who have tried a virtual appointment via video have really appreciated this option as an alternative to telephone. By now, many of us will have used video to speak to friends and family, perhaps even our GP. At AFH, we have chosen secure and confidential channels for any video appointments. If you haven’t yet tried this, we do have guides on our website to help you. These can be found here. 

Your adviser will be pleased to arrange a video appointment should you want to try this and can offer further support with setting this up if required.

It has been widely reported that there have been some positive benefits resulting from different ways of working including a greater sense of community and a reduction in pollution as we travel less. The response from clients to some of the technological changes we have made has been so positive, that AFH as well as other businesses will keep these in place in the future. It means that going forward you will have more choices open to you about how you choose to interact with your adviser.

We will continue to update our website with any news on how we are operating at the current time as well our latest thinking on the economy.

Thank you for your support and my best wishes to you and your families.